Walking trips with creature comforts

Current opportunities with Foot Trails

Recruitment at Foot Trails

Advertised in The Salisbury Journal and The Blackmore Vale Magazine on 8th May 2008

Sales Support Clerk

Location; Berwick St Leonard, Nr Salisbury, Wiltshire, SP3 5UA
35 hours per week, Monday to Thursday, 9.30am to 4.30pm, Friday 10.30am to 5.30pm
£16,000 per annum, 28 days holiday

An outstanding opportunity has arisen to join the sales team at award winning walking tour operator, Foot Trails. Organising indulgent walking trips across the South West of England we are passionate about delighting our guests.

Job Purpose

To support the Sales Director in administering the sales department, sending out key information to our guests and making arrangements to fulfill their holidays.

Key Responsibilities and accountabilities

• To prepare and send out key information and holiday itineraries to our guests
• Answer incoming calls in a timely, clear and professional manner, interpreting and responding appropriately in accordance with the guidelines
• Liaising with suppliers and making arrangements in support of our guests holidays
• Updating and maintaining a database of contacts and bookings
• To maintain the internal information folders with the latest up to date information
• Research and investigate information to enable decision making by the Sales &Marketing director
• Raising invoices, taking and processing payments from guests
• Liaising with other departments, finance and operations on invoice and delivery issues
• Ensure all daily post is stamped and collected / dispatched
• To oversee walk pack stock and place orders with our suppliers
• Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health & safety procedures
• Pursue personal development of skills and knowledge necessary for your success in the role

About you

A natural planner you will have excellent organisation skills to plan your varied tasks each day. Happy working to your own initiative you will be confident in prioritising your work and committed to ensuring our guests get the answers and service they need.

Positive and confident on the phone you will have the maturity to respond to and relate to a wide range of people. Your positive attitude will be infectious and you will be proud of providing an excellent service.

Practical and level headed, you will be able to work to the highest standards, ensuring accuracy and consistency in everything you do.

Specific Skills and Experiences

• Excellent English skills, a first class communicator both verbally and in writing
• Excellent interpersonal skills
• Excellent administration skills together with previous experience of office administration
• Adept in the use of Microsoft Office applications, including Word, Excel and Outlook
• A good understanding of the key principals of customer service
• Several years experience in a sales or customer service office environment
• Experience of handling / inputting data or in maintaining a database

Desirable Skills and Experiences

• Sales administration experience
• Commercially minded
• Experience and natural ability to manage and influence others around you
• Experience of using Sage ACT!

How to apply

Applications strictly in writing, send us your CV together with a hand written letter telling us why this position is for you.

Send your application to Alison and David Howell, Foot Trails, 2 Underdown Mead, White Road, Mere, Wiltshire, BA12 6EX.

Closing date for applications; Monday 19th May 2008
First interview dates: Friday 23rd May 2008 & Tuesday 27th May

This entire web site and its content is copyright Foot Trails. Photographs, Alison and David Howell and with appreciation and thanks to Wiltshire Tourism, Somerset Tourism and in memory of Steve Day.
© Foot Trails 2006 - 2008