Please read through our booking conditions carefully. The person making the booking form accepts the terms of these booking conditions on behalf of everyone named in the booking.
- Making your booking
To make a booking, please telephone or email us to check availability and we will hold your place for 7 days. To confirm the booking, please return to us a completed booking form with a deposit of 30% per person. (Full payment must be made at time of booking if 8 weeks before your trip starts). Payments may be made by credit or debit card, or by cheque made payable to “Foot Trails”.
The deposit paid in respect of each holiday is accepted as a first instalment of the charge. The receipt or banking of a deposit or the making of a provisional reservation does not imply final acceptance of the booking; neither is a verbal quotation confirmation of final cost. If a booking cannot be accepted, notification and refund of any deposit will be sent as soon as possible.
If accepted a confirmation invoice will be forwarded to you normally within 2 weeks of receipt of your signed booking form. The contract is made between us when we send this confirmation.
- Changing your booking
If after your booking has been confirmed you wish to transfer to a different holiday or departure date, we will make every effort to satisfy your requirements provided that written notification is received at our offices from the person who signed the booking form, not later than the date on which balance of the original holiday price is due for payment. Alterations made within the balance due period will be regarded as a cancellation by you of the original holiday and a new booking for a different holiday, and the cancellation charges set out below [para 6] will apply.
If after your booking has been confirmed you are unavoidably prevented from proceeding and wish to transfer your confirmed booking to another person, you can do so, provided that this is not later than 30 days before departure. You, as transferor of the holiday, and the transferee shall be jointly and severally liable to us for the payment of the balance due, together with all additional charges of whatever sort imposed by the suppliers providing component parts of your holiday.
In all cases, you will be required to pay an administration fee of up to £20 per person plus appropriate holiday insurance premium, if applicable.
- Making payment
We will send you an invoice for the balance, due 8 weeks before the holiday starts. Should the balance not be received by the due date, your place may be released, and our cancellation policy will apply. Payments may be made by credit or debit card, or cheque, made payable to “Foot Trails”. We guarantee that the price of your holiday will not be subject to alterations or surcharges once the booking has been confirmed.
- If we have to alter your holiday
The itineraries and schedules are put forward as a statement of our intention only and are not representations or undertakings that they will be carried out. In rare circumstances we may have to make alterations to ensure your safety or to respond to unplanned events outside our control.
If we have to alter your holiday before departure, any alteration will either be major or minor. Where an alteration is minor, we will, if practicable, advise you before departure, but we are not obliged to do so or to pay you compensation. A minor alteration is any alteration apart from a major alteration as defined below.
When an alteration is a major alteration (and a major alteration is an alteration which for instance involves changing your accommodation), we will advise you as soon as is reasonably possible.
You will then have the choice of accepting the alteration, taking an alternative holiday (and where this is of a lower price, we will refund the difference), or withdrawing from the contract and accepting a full refund of all monies paid. In addition, in appropriate cases, we will pay you (which in this circumstance means we will pay each individual in the tour party) compensation on the scale shown below (on the assumption that the full balance has been paid).
More than 29 days nil,
28 - 15 days before departure £15
14 - 0 days before departure £20
- If we have to cancel your holiday
If we have to cancel your holiday before the date of departure, you will have the choice of taking an alternative holiday (and where this is of a lower price we will refund the difference) or withdrawing from the contract and accepting a full refund of all monies paid.
We shall not cancel a holiday after the date when the payment of the balance becomes due, unless you default in payment of an outstanding balance or unless it is necessary for us to do so as a result of force majeure.
Force majeure means unusual and unforeseeable circumstances beyond our control, the consequences of which neither we nor our suppliers could avoid, and specifically relates to the illness or injury of either of us since we are integral to the holiday (and particularly guided tours) but also includes war or threat of war, riots, civil strife, terrorist activities, industrial disputes, natural or nuclear disaster, fire or adverse weather conditions, level of water in rivers or other similar events beyond our control.
- Should you need to cancel
Because of our intimate size, any cancellation affects us significantly and we adhere to a strict cancellation policy. Please tell us about your cancellation in writing. From the date when we receive written cancellation from you the following policy will apply;
Notice received Retention from total holiday value
More than 56 days Deposit
56 - 29 days 50%
28 - 15 days 75%
14 or less days 100%
We recommend that you are fully covered by a comprehensive insurance policy.
- Safety
In the interest of safety you must undertake to:
• follow the instructions or guidance of your tour guide;
• follow the advice or warning or advisory notices encountered on your walk;
• follow the countryside code and act sensibly and prudently at all times.
You should advise us at the time of booking if you have any medical condition or are taking medication that may affect your walking ability. We reserve the right to ask you for a medical certificate to confirm that you are physically able to cope with the tour.
- Parental responsibility
Parents or guardians undertake to accept full responsibility and supervision of and for their children at all times.
Under the provisions of the Young Persons Safety Act and Adventure Activities Licensing Regulations 1995, some walking in upland areas in the UK may require all children under 18 to be accompanied by a parent or legal guardian.
- Insurance
We strongly advise you to arrange insurance to cover personal accident, cancellation of your holiday by yourselves or Foot Trails, loss of personal effects and personal liability. Foot Trails cannot accept responsibility for illness, injury or loss, other than that caused by our proven negligence.
- Foot Trails complaint procedure
Should you wish to make a complaint during your holiday, you should contact Foot Trails office immediately on 01747 820626 and we will do our best to resolve the problem straight away. If the problem cannot be resolved on the spot, please write to us within 14 days with full details.
It is specifically agreed that failure by you to notify us of any complaint immediately will entitle us to refuse to entertain the complaint, irrespective of its merits.
